Pacific Pioneer Insurance Group ("PPIG") was founded by Lin Lan in 1980 as a retail insurance agency: Unico Insurance Agency, Inc. ("Unico"), to provide insurance for the increasing population of Chinese immigrants in California. Today, Unico is a well-respected independent insurance agency, employing Chinese speaking insurance professionals who continue to provide complete insurance services in their community.
Lin is the founder and sole shareholder of PPIG and has served as President, CEO and Chairwoman since its formation in 1987. She has spent over 30 years in the insurance industry and has earned the C.P.C.U. designation. Ms. Lan is also involved in the daily management and sits on the board of directors for each corporation under the PPIG umbrella.
Robert graduated from the University of Hawaii in 1988 after attending on a football scholarship and began his insurance career in 1989 as a claims adjuster before transitioning into underwriting. In 1994 Robert started a ground-up commercial program with Sterling Casualty and joined UCA in 1996. Robert was named President of UCA in 2001 and then CEO in 2015. His responsibilities include the day to day operations and direct oversight of the commercial underwriting division.
In 1984 Ms. Lan formed UCA General Insurance Services, Inc. ("UCA") to provide a Program Market for independent Asian insurance agents in her community during what was, (at that time) a difficult insurance market. Over time, UCA has developed into a program writer well known for its products and services from Condo Associations to Shopping Centers and Lessors Risk. UCA has established offices in the Western States from Washington to Arizona, and is still able to maintain the reliable discipline in underwriting and services she’s promoted since day one.
UCA provides several Property and Casualty insurance programs; the most well-known are the hotel/motel programs and the restaurant programs. Each program is filed with the Department of Insurance, complete with separate guidelines, rates and forms. ISO forms are used in combination with manuscript forms with endorsements and exclusions which have been tailored by UCA through the years based on experience and societal trends. Many of our programs have property enhancement endorsements available as well.
UCA's strategy is to produce a standard-to-preferred portfolio of commercial business. This disciplined objective yielded positive results on a relative basis in the aftermath of the 1992 Los Angeles riots, in the aftermath of 9/11, and through several soft and hard markets.
UCA writes commercial package business throughout the western states of California, Arizona, Idaho, Nevada, Oregon, Utah and Washington. Business is produced through approximately 330 ethnically diverse, hand selected independent brokerages, supported by regional territory managers and knowledgeable underwriters. Most of these brokerage firms are small to medium-sized operations and commanding long-standing and close relationships with their insured client base.
Precision Risk Management (PRM) is our Third-Party Claims Administrator. PRM adjusts Commercial Property and Liability claims on policies written through UCA for Century-National Insurance Company and previous carriers who have supported UCA’s program. PRM has an excellent reputation among insurers and reinsurers for its claims handling.
PRM was formed in 1987 to extend efficient services to the policyholders of UCA business by providing claims handling, inspections and loss control. It is UCA's practice to inspect all risks insured under its programs -- those new to the program as well as those renewing. The Loss Control Manager of PRM is responsible for overseeing more than 15 Field Inspectors at any given time, and conducts periodic refresher-training seminars throughout each year which ensures the continued quality and thoroughness of the inspections, as well as improving communication with the underwriting staff.
In January 2009, UCA spun-off its Specialty Division. Our newly-formed company, Pacific Excess Insurance Marketing, is a Wholesaler/General Agent with its primary focus on Standard, Excess and Surplus Lines and Workers' Compensation business. As the former specialty business unit of UCA, the staff of Pacific Excess have over 25 years of experience working with UCA brokers, and are able to broaden the brokers customer basis to include hard-to-place risks. Pacific Excess will continue with the same commitment to excellence and service.
Pacific Excess has many standard and non-standard, admitted & non-admitted contracts with various companies, and is currently doing business in 32 states with plans to expand nationwide. Brokers may rest assured Pacific Excess will work diligently to find a market for any risk application you submit. Any risk that is declined by UCA will automatically be referred to Pacific Excess for an indication or quote, making us a one-stop-shop for many classes of business.
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